Pick up Details

Pick up Information? Won something awesome? Here’s what you need to know about getting it home:

Pickup Location
389 Emerald St N, Hamilton, ON L8L 3R9

Pickup Days & Hours
All pickups are by scheduled appointment only. Once your invoice is paid, you’ll receive a link to book your time slot.

- Monday: Closed for Family Day
- Tuesday: 10:00 AM – 6:00 PM (Closed for Lunch 12-1)
- Wednesday: 10:00 AM – 6:00 PM (Closed for Lunch 12-1)

Important: You have 3 days (Monday to Wednesday) after the auction ends to pick up your items.
- No late pickups will be accepted.
- Items not picked up by Wednesday at 6:00 PM will be forfeited and considered abandoned. Fees and changes still apply.

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Frequently Asked Questions

How do I schedule a pickup?
- After the auction closes, invoices are emailed to all winning bidders. The email will contain a booking link to schedule your pick up time.

INVOICES MUST BE PAYED BEFORE ITEMS ARE RELEASED

Can someone else pick up my items?
- Yes, if paid by e-transfer. They’ll need your name and order number (a screenshot of your confirmation email works).
- No, if paid by credit card. The cardholder must pick up in person. no exceptions (fraud prevention).

What if I miss my pickup time?
- You may reschedule within posted pickup hours (Mon–Wed).
- After Wednesday at 6:00 PM, all uncollected items are forfeited and considered abandoned. No exceptions.

Do I need to bring anything?
- Your confirmation email or Bidcard number
- Photo ID (if paying by card)
- Help for large items and any boxes/bags you need for transport

Can I combine multiple auction pickups?
- No. Each auction has its own pickup window. Items from separate auctions cannot be combined or held.

Can I pick up outside of scheduled hours?
- No. Pickups are only available during posted hours. You may reschedule within the Monday–Wednesday window if needed, but no after-hours pickups are allowed.