Invoices, Email and FAQ

Invoices, Email and FAQ# INVOICES, EMAILS & FAQ

## Receiving Your HiBid Invoice

After the auction closes, you will receive a **Settlement Email (Invoice)** from **HiBid**.

### Please Note

* Your invoice is sent by **[noreply@mail.auctionflex.com](mailto:noreply@mail.auctionflex.com)**, not by **TrueBid Canada**.
* If you do not receive your invoice, please check your **Spam** or **Junk** folder.
* To view your invoice, click the **"Settlement"** link included in the email.

---

Frequently Asked Questions

1. I didn't receive my invoice. What should I do?

Please check your Spam or Junk folder first. If you still cannot find your invoice, contact **TrueBid Canada**, and we'll be happy to assist you.

2.Can I schedule my pickup without my invoice?

Yes. You may still book your pickup appointment using the provided booking link. We will verify your purchase when you arrive for pickup.
https://www.signupgenius.com/go/10C0445A4AA2DA4F4C52-64521796-truebid

3.I'm not receiving emails from HiBid.

Please contact **TrueBid Canada**, and we will work with HiBid to help resolve the issue.
need another copy of my invoice.

No problem. Contact **TrueBid Canada**, and we will provide you with a copy of your invoice.

---
4.Need Assistance?

If you have any questions regarding your invoice, payment, or pickup, please contact **TrueBid Canada**. Our team is always happy to help.

**Thank you for choosing TrueBid Canada. Happy Bidding!**